SSS obtains 94 percent trust rating, tops 8888 resolution rate
Posted: 2017-Sep-09 11.16.24 UTC+0800
MANILA — State-run Social Security System (SSS) ranked as one of the most trusted government agencies in the country and has the fastest turnaround time in resolving Hotline 8888 cases.
Filipinos gave a 94 percent trust rating to the SSS based on the 2017 and fifth Philippine Trust Index (PTI), a survey conducted by the communications agency EON Group.
Social Security Commission (SSC) Chairman Amado D. Valdez welcomed the results of the survey.
"We thank the public for their trust. Rest assured that we strive everyday to still give the best level of service that comparable not only in the Philippines but in South East Asia. The employers and employees are our partners in forming the people's capital which we will use for direct investments. This way, our members will see the value of their money and hard work not only thru the development of our country," Valdez said.
The SSS, with 94 percent trust rating, ranked next to Philhealth with a 95 percent trust rating. Also in the top five were the Department of Education (93 percent), Department of Social Welfare and Development (88 percent), and Technical Education and Skills Development Authority (91 percent).
"We are very glad with the results of the survey conducted by EON Group. To know that we are one of the highly-trusted government agencies is a bonus for our daily task of ensuring quality service to our dear members," SSS President and Chief Executive Officer Emmanuel F. Dooc said.
The 2017 PTI edition dubbed as "The Philippine Paradox: Growing Trust in a Time of Growing Uncertainty" covered 30 government agencies and was conducted from March to April 2017 with 1,200 respondents aged 18 and above.
Meanwhile, SSS has set another record as the pension fund achieved the fastest turnaround time (TAT) of four days in resolution of complaints transmitted through Citizen Hotline 8888, based on the first semester report of the Civil Service Commission (CSC).
Dooc said that the pension fund still managed to solve the cases immediately despite of the huge bulk of reports endorsed by CSC.
"With the growing number of SSS members, the management is also cognizant of the public's clamor for faster and more efficient delivery of services. As one of the partner-agencies of CSC, it is our responsibility to resolve these cases so that we can accommodate more members who need our assistance," Dooc said.